Terms & Conditions:
- Caravill reserves the rights to impose any taxes or other charges which may be implemented by any governing body or other regulatory body, which were unknown at the time of booking.
- In the unlikely event that Caravill is unable for any reason to provide the guest with the property booked by the guest, Caravill reserves the right to transfer the guest and their third party to an alternative property of the similar type and value, in consultation with the guest.
- If the price of the substituted property is less than the original booking, the difference will be reimbursed to the guest. If the price of the substituted property is higher than the original booking, the difference may be charged to the guest.
-If however, after considerable efforts by Caravill, no alternative of similar type and value is available and /or no agreement can be reached between the guest and Caravill, then either the guest or Caravill may opt to cancel the booking. In that case Caravill will refund the guest their originally paid booking amount, without further compensation.
- Caravill reserves the rights to admission and the right to cancellation of any booking for unforeseeable or unavoidable reasons
Refunds, as and how applicable, shall be made within 10 working days.
Electricity, Wi-fi and Mobile network are directly a source by the service providers. Caravill shall enable the services but is not responsible for issues originating by the direct source. No refunds or adjustments shall be made for the same.
All policies are subject to individual bookings. Upon confirmation your dates shall be held for 24 hours only until the advance payment is made. Bookings shall betaken on FCFS basis.
Content:
All information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your use of, the Platforms is the sole responsibility of the person from whom such content originated. All such information is referred to as “Content”.
All Content may be protected by intellectual property rights which are owned by Caravill or other third parties who provide that Content to Caravill (or by other persons or companies on their behalf). You may not use, edit, modify, assign, license, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically permitted to do so by Caravill or by the owners of that Content, in a separate written agreement.
Caravill respects the intellectual property rights of others. If you notice any act of infringement on the Platforms, you are requested to send us a written notice/ intimation which must include the following information:
1. Clear identification of such copyrighted work that you claim has been infringed;
2. Location of the material on the Platforms, including but not limited to the link of the infringing material;
3. The proof that the alleged copyrighted work is owned by you;
4. Contact Information
The inclusion of any products or services on the Platform at a particular time does not imply or war-rant that these products or services will be available at any time. We reserve the right to discontinue them at any time.
TERMS APPLICABLE TO GUESTS:
Guest Responsibility:
You are advised to check the description of the services and products carefully before making a booking. You agree to be bound by all the conditions as contained in these Terms in consonance with any other terms and conditions that may apply. If you intend to make a booking on behalf of another person, it shall be your responsibility to inform such person about the Terms, including all rules and restrictions applicable thereto. You further warrant that you will comply with all applicable laws and regulations of the concerned jurisdiction regarding use of the services for each transaction.
The services are provided on an "as is" and "as available" basis. We may change the features or functionality of the services being provided at any time, at our sole discretion, without any prior notice. Caravill expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which you obtains from Caravill or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.
You also authorize Caravill representative to contact such you over phone, message and email. This consent shall supersede any preferences set by you through national customer preference register(NCPR) or any other similar preferences.
Security Deposit / Advance:
The Guests shall deposit an amount being a “Security Deposit” by a date specified by Caravill for securing proper and safe use of the Property depending on case to case basis. This Security Deposit amount shall be used to cover any loss or damage caused to the Property including but not limited to damage caused by the guests, any cleaning required on demand of the guests, resetting of furniture, extra service calls beyond duty timings etc. by Guests. If there are no damages to the Property, this will be returned to you after you check out of the Property. Caravill will inform the Guest in advance of the amount payable and any other conditions. Access to the Property may be refused if security deposit is not fully paid.
Price Fluctuation:
The price at which the Guest made the booking would prevail even if Caravill changes the price on its Platform after the Guest’s booking has been confirmed. No refunds will be made for any price change including rate fluctuations that would otherwise alter the rental cost. Caravill reserves the right to impose any taxes or other charges which may be implemented by any government or other regulatory body, which were unknown at the time of publishing. Caravill will inform the Guest in the unlikely event that it becomes aware that any taxes or charges will apply to the Guest’s booking
Right of Admission and Possession of the Property:
In case of any Booking, it is stated and accepted by Guests that Guests shall not be in possession or claim to be in possession of any of the Properties booked by him or her at any time whatsoever. The Guests shall not be allowed to check in the Property before or at the time of check-in unless they comply with all the requirements as prescribed. In case the Guests do not comply with the prescribed requirements, no refund against deposits paid by Guests or compensation of any other kind or of whatsoever nature or amount shall be claimable by Guests or due or payable by Caravill or owner to Guests or anyone else.
In case Caravill came across of some incorrect and misrepresented information provided at the time of Booking, by any Guest or at any time, Caravill shall forthwith revoke the booking, the Guests shall be refused entry to the Property and if the Guest along with other Parties has already checked-in, they shall be evicted from the Property by Caravill or by the owner or any of the representatives of the owner. In such case the Guest along with any Party shall not be refunded any deposits/ advance or paid any compensation of any kind or nature by Caravill or owner of the Property. The total number of Guests along with visitors of the Guests shall not at the time of check in and/or during their stay at the Property exceed the number as stated at the time of making the Booking or the booking confirmation / reservation voucher.
Caravill reserves the rights to refuse check-in or evict the Guests from the Property if the check–in has already been made without any recourse whatsoever to refund of deposits/advance paid by Guests or payment compensation of any kind or nature or on any account whatsoever by Caravill.
Caravill may permit, at its sole discretion, additional persons on charging additional amount. No additional persons will be allowed unless a written acceptance is issued by Caravill.
Damage or Losses:
The Guests shall be responsible to check and report any damage to the Property or its equipment, appliances, cutlery, crockery, utensils, furniture, fittings, furnishing, finishing, structure, etc. there in within 30 minutes of Check-In. If the Guest fails to report any of the damages after such specified time period, such damage shall be deemed to have occurred during stay of the Guests and the Guests shall be held responsible for such damages and resulting charges thereof. Guests shall be responsible to reimburse Caravill for any such damage / breakage caused by the Guests to the Property or any of things attached to it such as equipment, appliances, cutlery, crockery, utensils, furniture, fittings, furnishing, finishing, structure, etc. during their stay without demure.
Guests shall use the Property, including its equipment, appliances, cutlery, crockery, utensils, furniture, fittings etc. therein with utmost care and without causing any intentional, unintentional or accidental damage to them. At the time of check-out, the Guest shall leave the Property in good order and reasonably clean condition except normal usage. The Guests shall agree and understand that in case any damage or breakage is caused to single item forming a set unless an identical replacement can be found, Guests shall be liable to replace the entire set. For example, if a glass in a set of 6 glasses is broken / chipped, the Guest shall be responsible to replace all 6 glasses of the set; if upholstery of a sofa damaged, the Guest will be responsible for replacement of upholstery of all the sofas. Further, Caravill shall get such repairs/replacement of damages done on behalf of the Guests, at the Guests’ sole cost and expense
Without prior consent of Caravill, the Guests shall not move or relocate any equipment, appliances, furniture, fittings, furnishing, finishing and artifacts etc. from their original location except for chairs, other furniture like cane / plastic furniture etc. Any act of such nature may result in forfeiture of total Security Deposit without recourse. The Guests understand and agree that Caravill cannot immediately inspect the Property promptly at the check-out time of the Guests. The inspection for damages shall be done by Caravill in the intervening time between Guest’s Check-Out and next Check-In. Thus, refunding of Security Deposit after adjusting any recoverable, if any, cannot be done immediately on Check-Out. Caravill shall make an effort to refund the balance Security Deposit as soon as possible, subject to maximum of 4 working days from date of check-out. After the inspection, the assessed cost of repairs / replacement shall be communicated to Guests for their information. The assessment cost of repairs / replacement arrived at by Caravill shall be final and binding on the Guests and the Guests shall have no say in the matter and Caravill shall have no obligation to take any prior approval from the Guests for its assessment of repair/ replacement to be done.
If the amount of repair/ replacement of equipment, appliances, furniture, fittings, furnishing, finishing and artefacts etc. exceeds the amount of Security Deposit, the excess amount shall be notified to the Guests, and the Guests shall be liable to pay the same, without demure, within 7 (seven) days of such demand being raised by Caravill. Any refund due against Security Deposit shall be made through a cheque or bank transfer in favour of the Guests as per the account details provided by the Guests. The Guests understand and agree that they shall leave and check out from the Property in a reasonably clean state and make sure that appliances & equipment e.g. air conditioning, heater, lights, fans etc. are turned off and furniture returned to their original locations. Failure to comply with the above shall result in extra cleaning charges plus applicable taxes.
Access:
The Property and its facilities are available for the Guest’s full enjoyment during the Rental Period. However the staff and contractors may need access to the Property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by the Guest, etc.). The Guest is required to give them reasonable access to the Property as and when required.
Use of Property:
All bookings are assumed to be made for holiday purpose only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing. If the Guest is planning to host an event, such as a wedding or party, which involves having a large number of people at the Property, or if the Guest is planning to use the Property for a purpose other than holiday, please communicate this to Caravill at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required to be paid by the Guest, which will be agreed and confirmed in writing prior to confirming the reservation. Note that some Properties are in residential areas or estates, and some are subject to rules and regulations regarding their use. Therefore, it may not always be possible to grant permission for certain uses or activities due to these or other reasons beyond the control of the Company. If the Company has confirmed a booking which includes an event at the Guest’s chosen Property, in certain circumstances the Guest must then obtain permits from the police and the local community before the event can proceed. The Guest acknowledges and agrees that Caravill cannot control the issue of these permits. If the police or the local community refuse to issue a permit for an event at the Property, Caravill will not refund any event fee paid by the Guest.
Conduct and Due Care:
Properties are generally located in quiet residential neighborhoods. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited.
The Guest is responsible for the behavior of his guests staying at the Property, as well as his visitors to the Property during the rental period. In case any guest(s) or visitor(s) does not behave in a suitable manner, the Owner/Owner’s Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund.
In the interests of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all Property’s facilities. The Guests are required to respect our staff / attendants. Disrespecting them would have serious repercussions. Smoking is prohibited in our homes. Loud music will not be allowed beyond time permitted by applicable laws.
Valuables and Security:
The Guest’s valuable belongings are the Guest’s own responsibility. Caravill does not take any responsibility for loss or damage to Guest’s valuable belongings. The Guest is responsible for the Property during the rental period, and must ensure that all windows and doors are locked securely when not in the Property. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage shall be the Guest’s sole responsibility.
Complaints:
Every attempt will be made for the Guest to have an enjoyable stay. If the Guest should have a problem during the Rental Period, please inform Caravill who will endeavor to put things right. In order for the Guest’s complaint to be addressed, the Guest must communicate any problem whilst on location. If no complaint is reported during the Rental Period, Caravill will assume that the Property was to the Guest's satisfaction and no complaint will be entertained.
Caravill’s Responsibility
The descriptions, assessments and/or ratings of Properties and surrounding locations that Caravill publishes or gives to the Guest are provided in good faith and in the belief that they are accurate based on the latest information received. However, Caravill cannot be held responsible for any last minute modifications to the Properties or inaccuracies. Where Caravill publishes or refers to descriptions, assessments and/or ratings of the Property either by Caravill or by third parties, these ratings are for information purposes only and Caravill will not be held responsible for any reliance placed on these ratings.
Limitation of Liability:
Caravill, does not accept any responsibility or liability for:
1. Guests must provide Booking Confirmation issued by Caravill, or in case Booking is made through or by any referral, Booking Voucher issued by Caravill.
2. In compliance to the Government security regulations, every adult Guest, coming to reside at the Property as a result of rental arrangements, is mandatory required to provide verifiable copies of government issued photo IDs, along with original photo IDs for verification as well as copies of photoIDs of entire Party, at least 2 days before check-in.
3. Guests shall enter name, address and other details of every member of Party, including children, in the Guest Register kept at Property.
In no case will Caravill be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.
Disclaimer of Warranty:
Use of our Platform is at your sole risk. All information, listings and services are provided 'as is', with no warranties or guarantees whatsoever. Caravill expressly disclaims to the fullest extent permitted bylaw, all express, implied, statutory and other warranties, guarantees or representations. Without limitation, Caravill makes no warranty or guarantee that (i) the Platform will be uninterrupted, timely, secure or error free (ii) the results that may be obtained from the use of the Platform, or Services will be effective, accurate or reliable; (iii) the quality of the Platform, or Services will meet your expectations; or that (iv) any errors or defects in the Platform or Services will be corrected. Information on our Platform, unless specifically promised or warranted to be correct, is not promised or guaranteed to be correct, current or complete and while Caravill makes its best effort to ensure accuracy of the information, data and general content, our Platform may contain technical inaccuracies or typographical errors. Caravill assumes no responsibility for updating information on our Platform to keep information current or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision related to any services, listings / accommodation(s) or other matters mention via the Platform. No advice or information, whether oral or written, obtained by you from Caravill or through or from use of the Platform shall create any warranty not expressly stated in the terms of use. Caravill shall have no liability to the User for any interruption or delay, to access the Platform irrespective of the cause. The User hereby assumes the sole risk of booking or making use or relying on the information relating to the Services available on the Platform. It is the User’s responsibility to check the details of the accommodations listed on the Platform at its sole discretion.
Indemnity:
To the maximum extent permitted by applicable law, you agree to release, defend (at Caravill’s option),indemnify, and hold Caravill and its affiliates and subsidiaries, including but not limited to Caravill, and their officers, directors, employees, staff, representatives and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Terms, (ii) your improper use of the Caravill Platform or any Caravill goods and/or services, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise)of any kind arising in connection with or as a result of such use, or (iv) your breach of any laws, regulations or third party rights.
Termination:
You understand and agree that Caravill reserves the right to terminate your registration and / or terminate your right to use the Platform for any reason whatsoever, including without limitation, any act or omission in contravention of the Privacy Notice or of these Terms. You further understand and agree that any such termination may be effected without prior notice to you and you acknowledge and agree that Caravill may delete or deactivate your account immediately on detecting any such reason, including without limitation, the contravention of the Privacy Notice or of these Terms.
Applicable Law, Jurisdiction, Dispute Resolution:
These Terms are subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Mumbai. Notwithstanding the foregoing, you and Caravill agree that any dispute, claim or controversy arising out of or relating to these Terms or (collectively, "Disputes") will be settled by binding arbitration in accordance with the provisions of the Arbitration & Conciliation Act, 1996.Any such Dispute shall be decided by a sole arbitrator to be appointed by Caravill. The arbitration shall be conducted in Mumbai, India and judgment on the arbitration award may be entered in any court having jurisdiction thereof. The language of arbitration shall be English.
Miscellaneous:
Waiver: Caravill’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.
Severability:
If any provision of these Terms is determined to be invalid or unenforceable in whole orin part, such invalidity or un-enforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
Assignment:
You may not assign, transfer or delegate this agreement and your rights and obligations here under without Caravill's prior written consent. Caravill may without restriction assign, transfer or delegate this agreement and any rights and obligations hereunder, at its sole discretion, with prior notice. Your right to terminate these Terms at any time remains unaffected.
Confidentiality:
Any information which is specifically mentioned by Caravill as confidential shall be maintained confidentially by the Guest and shall not be disclosed unless as required by law or to serve the purpose of these Terms and the obligations of both the parties herein.
Feedback From Guest:
Caravill would like to know the feedback of the Guests for improving its services. The Guest hereby authorizes Caravill to contact the Guest for their feedback on various services offered by Caravill. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the Guest chooses not to be contacted, such Guest shall write to Caravill for specific exclusion at caravillgoa@gmail.com
All Rights Reserved.