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Payments/Cancellations Policy:

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Payment Policy: 

(A) 100% payment is mandatory to confirm the booking.

(B) Part payments can be done in 2 parts for pre-bookings:-

Block your dates with a 50% advance payment of your total booking amount If booking date is over 30days. This amount is Non-refundable.

Complete your 100% amount 15 days prior to your check in date. Failure to complete the payment shall terminate your booking and the advance shall be forfeited.

In event of non payment of the complete booking amount, Caravill reserves the right to unblock the dates and take fresh new bookings.

(C) Payment of bookings for public holidays peak dates need to be done in full to confirm your booking.

(D) GST/ taxes/ conveyance fee applicable on all bookings.

-Caravill will do its best to accommodate any reasonable modifications or changes, but the Guest should be aware that some changes may not be possible. Charges may also apply.

Note: a shortening of stay for any reason the terms for cancellation policy will be applicable.

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COVID Policy: 

Incase of rise in Covid cases or change of rules and regulations by the government,

- If your booking date is within a period of 30 days, You shall be presented with a credit note of your advance amount paid, which can be redeemed at any point with in 1 year (excluding long weekends, peak dates and public holidays).

- If the booking dates are over the 30 day period, a refund of your advance shall be initiated. The refund shall be processed within 30 days of the cancellation notice.

- Covid policies shall be applicable only in regards to travel restrictions/ lockdown or any rules that prevents travel. Personal reasons are not to be combined with this policy. 

Check-In policy: 

Mandatory steps shall be followed at the check in. 

- Guests are required to share government approved id cards of each person at the time of booking andsubmit the same at the property during their check in.

- Acknowledging the Rules and guidelines of the property and signing a self declaration form.

- A security deposit needs to be submitted which shall be 100% refundable, and shall be refunded within48hrs of your check out after a thorough inspection of the property.

Refund, Cancellation & Credit Policy – Caravill

At Caravill, we facilitate bookings for villas, apartments, and adventure experiences across India. This policy governs cancellations, refunds, future credits, and legal responsibilities.

1. Booking Confirmation

  • Bookings are confirmed only after full or partial payment

  • Confirmation details are shared via email/SMS

2. Cancellation Policy (Accommodation)

  • More than 30 days before check-in: 100% refundable (excluding service fees)

  • Within 30 days of check-in: Non-refundable and non-amendable

3. Special Booking Conditions

The following bookings are strictly non-refundable and non-amendable:

  • Public holidays and peak dates

  • Promotional or discounted bookings

  • Limited-time or special offer bookings

4. Advance Payment

  • Upon cancellation, any advance amount paid shall be forfeited

  • The amount cannot be adjusted against future bookings or exchanges

5. Personal or Circumstantial Cancellations

  • In case of cancellation due to personal reasons (including travel changes, health issues, or other circumstances),
    the standard cancellation policy will apply without exception

6. Pandemic / Covid Policy

  • For cancellations due to pandemics (including COVID-19),
    please refer to the separate Covid Policy, if applicable at the time of booking

7. Adventure Activities Cancellation

  • More than 72 hours before activity: 100% refund (excluding service fees)

  • 24–72 hours: 50% refund

  • Less than 24 hours: No refund

8. Future Credit (Caravill Wallet)

  • Customers may opt for Caravill Future Credit instead of a refund (only where applicable)

  • Credit validity: 12 months (1 year) from date of issue

  • Non-transferable and not redeemable for cash

  • Cannot be issued where bookings are marked non-refundable

9. Gift Cards

  • Valid for 6–12 months from date of issue

  • Non-refundable, non-transferable, and not redeemable for cash

  • Lost or expired gift cards will not be replaced

10. Rescheduling Policy

  • Allowed only where the booking is eligible for amendment

  • Subject to availability and approval

  • Price differences must be paid by the customer

11. Cancellation by Caravill or Partner

If a booking is canceled due to:

  • Property unavailability

  • Safety concerns

  • Weather conditions (for activities)

  • Partner issues

Customers will receive:

  • Full refund, or

  • Future credit, or

  • Alternate booking option

12. No-Show Policy

  • Failure to check-in or attend without notice will be treated as a no-show

  • No refunds will be provided

13. Refund Processing

  • Refunds processed within 5–10 business days

  • International refunds may take 10–15 business days

  • Amount credited to original payment method

14. International Payments & Security

  • All international transactions are processed in INR (Indian Rupees)

  • Payments may go through 3D Secure (3DS) authentication for enhanced security

  • Currency conversion charges, bank fees, and gateway charges are non-refundable

  • Any applicable taxes (including TCS – Tax Collected at Source) may be collected as per Indian regulations

15. Service Fees

  • Platform/service fees are non-refundable, except when cancellation is initiated by Caravill

16. Force Majeure

Caravill shall not be liable for cancellations caused by:

  • Natural disasters

  • Government restrictions

  • Pandemics

  • Travel bans or strikes

Refunds are not guaranteed in such cases.

17. Liability Disclaimer

  • Caravill acts solely as an intermediary platform

  • We do not own or operate listed properties or activities

  • Not liable for:

    • Injury, accidents, or death

    • Property loss or theft

    • Third-party service issues

All activities are undertaken at the customer’s own risk

18. Indemnity Clause

Users agree to indemnify and hold harmless Caravill from any claims, damages, or liabilities arising from:

  • Use of services

  • Participation in activities

  • Breach of terms

19. Chargebacks & Disputes

  • Users must contact Caravill before initiating chargebacks

  • Fraudulent or unjustified disputes may result in:

    • Account suspension

    • Legal recovery action

20. Fraud & Abuse Protection

Caravill reserves the right to:

  • Deny refunds in suspected fraud cases

  • Cancel bookings violating policies

  • Suspend accounts misusing credits or offers

21. Governing Law & Jurisdiction

  • Governed by laws of India

  • Jurisdiction: Rohtak, Haryana courts

22. Contact Us

📧 Email: support@caravill.com
📞 Phone: 9992111636

23. Policy Updates

Caravill reserves the right to update this policy at any time without prior notice.

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